Delivery
Policy.
Last updated: March 26, 2025
Introduction
AT MUNWOW, WE ARE COMMITTED TO ENSURING A SMOOTH AND EFFICIENT DELIVERY PROCESS FOR ALL OUR CAR CARE PRODUCTS. WHETHER YOU’RE PURCHASING CLEANING SUPPLIES, PROTECTIVE COATINGS, OR OTHER DETAILING ESSENTIALS, WE STRIVE TO DELIVER YOUR ORDER SAFELY AND ON TIME.
THIS DELIVERY POLICY OUTLINES THE SHIPPING METHODS, ESTIMATED DELIVERY TIMES, COSTS, AND OTHER IMPORTANT DETAILS REGARDING THE SHIPMENT OF YOUR PRODUCTS. PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE DELIVERIES AND WHAT TO EXPECT WHEN PLACING AN ORDER.
Terms
01
SHIPPING LOCATIONS
– MUNWOW PROVIDES SHIPPING NATIONWIDE ACROSS THAILAND.
– INTERNATIONAL SHIPPING IS AVAILABLE FOR SELECTED REGIONS.
PLEASE CONTACT OUR CUSTOMER SERVICE FOR MORE DETAILS.
02
SHIPPING METHODS & DELIVERY TIME
WE OFFER DIFFERENT SHIPPING OPTIONS TO MEET YOUR NEEDS:
STANDARD SHIPPING:
– BANGKOK & METROPOLITAN AREAS: 1-3 BUSINESS DAYS
– OTHER PROVINCES: 2-5 BUSINESS DAYS
EXPRESS SHIPPING:
– AVAILABLE UPON REQUEST. DELIVERY TIME DEPENDS ON THE DESTINATION AND SHIPPING PROVIDER.
03
ORDER PROCESSING TIME
– ORDERS PLACED BEFORE 2:00 PM (THAILAND TIME) ON BUSINESS DAYS WILL BE PROCESSED AND SHIPPED ON THE SAME DAY.
– ORDERS PLACED AFTER 2:00 PM, ON WEEKENDS, OR ON PUBLIC HOLIDAYS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
04
TRACKING YOUR ORDER
– ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL ADDRESS OR YOUR ACCOUNT PAGE.
– YOU CAN TRACK YOUR ORDER STATUS ON OUR WEBSITE OR THROUGH THE COURIER’S TRACKING SYSTEM.
05
DELIVERY ISSUES & DELAYS
– IF YOUR ORDER HAS NOT ARRIVED WITHIN THE ESTIMATED DELIVERY TIME, PLEASE CONTACT MUNWOW CUSTOMER SUPPORT FOR ASSISTANCE.
– MUNWOW IS NOT RESPONSIBLE FOR DELAYS CAUSED BY COURIER ISSUES, EXTREME WEATHER CONDITIONS, NATURAL DISASTERS, OR CUSTOMS CLEARANCE DELAYS.
06
DAMAGED OR LOST PARCELS
– IF YOUR PACKAGE ARRIVES DAMAGED OR IS LOST DURING TRANSIT, PLEASE REPORT THE ISSUE WITHIN 48 HOURS OF DELIVERY. WE WILL REVIEW THE ISSUE WITH THE SHIPPING PROVIDER AND WORK TOWARDS A RESOLUTION.
07
UNDELIVERABLE PACKAGES
– IF AN ORDER IS RETURNED TO US DUE TO INCORRECT SHIPPING DETAILS OR FAILURE TO RECEIVE THE PACKAGE, THE CUSTOMER WILL BE RESPONSIBLE FOR ADDITIONAL SHIPPING FEES TO RESEND THE PACKAGE.
