Support.
We are always here to help
Frequently
Asked
Questions.
Placing order
Q: Do I need to register before placing an order?
A: No, registration is not required to place an order. However, signing up allows you to track your order status and receive exclusive benefits.
Q: Is there a minimum order requirement?
A: No, there is no minimum order requirement. You can purchase as per your needs.
Shipping & Delivery
Q: Do you offer nationwide shipping?
A: Yes! Munwow provides shipping across Thailand and also planning for oversea shipping to certain international locations. (Please contact us for more details.)
Q: How long does shipping take?
A: Estimated delivery times:
• Bangkok & Metropolitan Areas: 1-3 business days
• Other Provinces: 2-5 business days
Q: Do you offer Cash on Delivery (COD)?
A: We do not offer Cash on Delivery (COD), but you can pay via credit/debit card (Visa, MasterCard) or bank transfer/PromptPay (details available at checkout).
Payment
Q: What payment methods do you accept?
A: Munwow supports multiple payment options, including:
• Credit/Debit Cards (Visa, MasterCard)
• Mobile Banking / PromptPay
Q: Can I request a receipt or tax invoice?
A: Yes! Please provide your tax invoice details during checkout or contact us through our support channels.
Returns & Enchanges
Q: Can I return or exchange a product?
A: Yes, you can return or exchange products within 7 days if there is a manufacturing defect or if you receive the wrong item. The product must be in its original condition.
Q: What should I do if I receive the wrong or damaged item?
A: Please contact Munwow Customer Support via LINE Official @munwow or email support@munwow.co, including a photo of the item. We will resolve the issue promptly.
Becoming a Reseller
Q: Does Munwow have a reseller program?
A: Yes! Munwow welcomes resellers, including Authorized Dealers. If you are interested, please contact us for more details.
