Return
Policy.
Last updated: March 26, 2025
Introduction
AT MUNWOW, WE TAKE PRIDE IN PROVIDING HIGH-QUALITY CAR DETAILING SERVICES AND PREMIUM CAR CARE PRODUCTS. YOUR SATISFACTION IS OUR TOP PRIORITY, AND WE STRIVE TO ENSURE THAT YOU RECEIVE THE BEST EXPERIENCE WITH OUR SERVICES AND PRODUCTS.
THIS RETURN POLICY OUTLINES THE CONDITIONS UNDER WHICH YOU MAY REQUEST A RETURN, REFUND, OR EXCHANGE FOR PRODUCTS PURCHASED FROM US. PLEASE READ THE POLICY CAREFULLY BEFORE MAKING A PURCHASE. RETURNS AND REFUNDS FOR DETAILING SERVICES MAY BE SUBJECT TO SPECIFIC CONDITIONS.
Terms
01
ELIGIBILITY FOR RETURNS & EXCHANGES
YOU CAN REQUEST A RETURN OR EXCHANGE IF:
– YOU RECEIVED THE WRONG ITEM OR A DEFECTIVE PRODUCT DUE TO OUR MISTAKE.
– THE PRODUCT IS UNUSED, UNOPENED, AND IN ITS ORIGINAL PACKAGING.
WE DO NOT ACCEPT RETURNS FOR:
– PRODUCTS THAT HAVE BEEN USED, OPENED, OR DAMAGED BY THE CUSTOMER.
– ORDERS PLACED INCORRECTLY BY THE CUSTOMER.
– PRODUCTS PURCHASED FROM UNAUTHORIZED SELLERS.
02
RETURN PERIOD
– YOU MUST REQUEST A RETURN REQUEST WITHIN 7 DAYS OF RECEIVING YOUR ORDER.
03
RETURN PROCESS
TO REQUEST A RETURN, PLEASE FOLLOW THESE STEPS:
1. CONTACT OUR CUSTOMER SERVICE VIA LINE OFFICIAL OR EMAIL WITHIN 7 DAYS OF RECEIVING THE PRODUCT.
2. PROVIDE YOUR ORDER NUMBER, PRODUCT DETAILS, AND PHOTOS OF THE ISSUE.
3. OUR TEAM WILL REVIEW YOUR REQUEST AND PROVIDE RETURN INSTRUCTIONS IF ELIGIBLE.
4. SHIP THE ITEM BACK TO US WITHIN 5 BUSINESS DAYS AFTER RECEIVING OUR CONFIRMATION.
5. ONCE WE RECEIVE AND INSPECT THE ITEM, WE WILL PROCESS THE EXCHANGE OR REFUND
04
REFUND POLICY
– REFUNDS WILL BE ISSUED VIA THE SAME PAYMENT METHOD USED FOR THE PURCHASE.
– PROCESSING TIME FOR REFUNDS: 5-7 BUSINESS DAYS AFTER APPROVAL.
05
RETURN SHIPPING COSTS
– IF THE RETURN IS DUE TO OUR MISTAKE (WRONG ITEM/DEFECTIVE PRODUCT), MUNWOW WILL COVER THE RETURN SHIPPING COST.
– IF THE RETURN IS DUE TO CUSTOMER PREFERENCE, THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING FEES.
